Tech Support: How to Attach a Document in Community Services v2023

There may be a need to attach a digital document to a client's record in Community Services, such as a release of information, eligibility documents or referral documents. To upload and attach a document to a client's record, the document will need to be saved on your computer.

1.       Enter EDA mode as the provider that will be used for the client record.

2.       Navigate to Clients and search for the client record to which the document will be attached.

3.       Click the Client Profile tab.

4.       Scroll down to the File Attachments section and click Add New File Attachment.

5.       Click Choose File in the Upload Attachment pop-up.

6.       When the File Explorer window appears, locate the file that should be attached and click Open.

7.     Finally, add a description of the file (this is important for easily finding things later), then click Upload. The file is now attached to the client record.

Client Photos: 

If selecting an image for the client's ID card, then the image must be a JPEG or in .jpg format. Additionally, the file Description must contain the words "client" AND "photo."  If you do not want the client photo to be visible, save it as a file attachment. However, the photo must be present as a client photo to print on an ID card. ID cards may be printed without photos.

Household file attachments: 

If more than one household member is selected at the time the file attachment is added, the visibility settings on the file attachment will apply for all the attached household members. Changing the visibility settings on the file attachment from one client will change the visibility settings on the file attachment for all the other clients that were included. To make visibility settings of the file attachment for each client independent, upload a copy of the file attachment from each client and do not include household members upon uploading.

Supported File Types

The following common file types are supported as File Attachments in Community Services.

• .pdf - PDF file
• .doc and .docx - Microsoft Word file
•  .rtf - Rich Text Format file
•  .txt - Plain text file
• JPEG (or JPG) - Joint Photographic Experts Group
• PNG - Portable Network Graphics
• GIF - Graphics Interchange Format
• BMP - Bitmap file

Audio and video files are not supported.