Reporting: BusinessObjects Issues

Required Prompts Can Be Skipped (Scheduling Only)

Issue

It is possible for a user to click on "Schedule" and start running a report without first completing required prompts. Skipping required prompts in this way may produce incomplete report results.

Remedy

Select "Edit Prompt Values" and complete all necessary prompts before clicking on "Schedule".

Prompts Popup Loads Slowly or Not At All (Scheduling Only)

Issue

From the moment a user selects "Schedule" on the Folders screen, the user will have five minutes to make their selections on the Schedule screen and click the "Schedule" button. This time constraint extends to the prompts popup that appears when the user clicks on "Edit Prompt Values". More complex reports may not display the prompts popup within the five-minute time limit, making it impossible to schedule them.

Remedy

Depending on how often the report needs to be run, there are two options:

         If the report needs to be run once or occasionally, run it in View mode. (It is possible that this option will not be viable for REALLY big reports.)

         If the report needs to be run daily or weekly, contact the AKHMIS Help Desk for assistance. ICA will need to manually resave the report and help the user select the proper dates for the recurring report runs.

Stuck on Loading Screen

Issue

A loading indicator appears in the middle of the screen and stays there, preventing the user from moving on to the next task.

Remedy

1.    Close all open BusinessObjects web browser tabs.

2.    Open a new BusinessObjects web browser tab from HMIS.

3.   Check if the task that was in process when the loading indicator appeared has been completed.