Tech Support: What is Knowledge Base?

Knowledge Base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their questions without having to ask for help.

Knowledge Base includes:

• Answers to frequently asked questions
• General HMIS guidance and information
• Visual guides
•  Video demonstrations

Knowledge Base operates in a 24/7 capacity, which makes it easy for people to find solutions to their questions without having to wait for a response from a person.

Knowledge Base is searchable and is split into the following categories to help users find answers their questions.

• Data Entry - Helpful guidance on what is needed for collection and entering of data for each workflow.
• Data Collection - Helpful guidance on how to collect information from clients.
• Data Quality - Concise information about how to make corrections in a client record, Data Quality Plan standards and monitoring, and how to read data quality reports.
• HMIS 101 - Helpful guidance with definitions, acronyms, and basic info to use HIMS. Helpful guidance why we do the things we do, definitions of common terms, and the infrastructure for HMIS.
• Privacy and Security - Guidance on the Consumer Notice, data sharing and HIPPA related issues.
• Policies and Procedures - Information on user training, access to HMIS, HMIS agreements and governance of HMIS.
• Reporting Federal - Information on Federal Partner reporting, how to run reports and LSA & SPM data preparation.
• Reporting Other - Reference for reports developed in BusinessObjects.
• Tech Support - Guidance for general technical support issues (i.e. passwords, Help Desk, etc.)
• Coordinated Entry - Guidance for the Coordinated Entry workflow.